We strongly believe that integrity is a prerequisite for successful and sustained business relationships.
The following behavioural pillars are the framework in which we operate at all levels of the organisation to ensure alignment in service delivery while fostering rapport and a positive culture.
Gain those extra tonnes
Where appropriate, challenge the norm to deliver value. Continuous improvement, technical excellence and delivering productivity improvements through innovation reflect our position as a leader in chosen markets.
Supporting Behaviour: Managing workflow to reduce mean time to repair during a shutdown or outage. Use our exposure to a number of sites to identify and promote best practice from one site to another.
– Being curious.
Don’t fret the rules
Don’t bend them and there is no inherent need to worry about them. Be it at an operational, accounting or strategic level. integrity and excellence in all things are the yardsticks for all of our decision making processes.
Supporting Behaviour: Adhering to clients’ and internal policies, safety or otherwise.
– Taking pride in work quality and ethic.
What makes them tick?
Recognise our clients’ broader business objectives and identify where we can help achieve them. Where appropriate, we align and integrate with our clients to ensure that we are delivering a service that is most relevant to their goals and delivering the most value.
Supporting behaviour: Conducting post shut-down reviews with site leaders and actively seeking work management feedback to tailor service delivery and facilitate performance based continuous improvement. Taking stock of KPIs our clients are measuring at pre-start, what their targets are and identifying ways in which we can assist in achieving them, however small or incremental.
– Supporting a client’s change in operation and maintenance strategy and figuring out how we can contribute to it rather than criticising it.